Contact & Complaints
How to reach the SportsLab team for support, security disclosures, privacy requests, or complaints.
Last updated: 26 June 2026
General support
For product questions, billing, or anything that isn't time-critical: support@sportslab.app
Target response: 2 business days.
Privacy & data rights
For access, correction, export, or deletion requests: privacy@sportslab.app
See Your Data Rights for what to include. Target response: within statutory deadlines (30 days GDPR / UK GDPR, 45 days CCPA).
Complaints
For formal complaints — about a forecast, your account, our handling of a request, or anything else: complaints@sportslab.app
We acknowledge within 5 business days and aim to resolve within 30 days. If you remain unsatisfied, you can escalate to your local consumer or privacy regulator.
Security disclosures
Coordinated vulnerability disclosure: security@sportslab.app
Please do not perform destructive testing, access other users' data, or publicly disclose details before we have had a reasonable chance to fix the issue (we aim for 90 days).
Law enforcement & regulators
Lawful process should be served to: legal@sportslab.app
Emergency disclosure requests will be reviewed promptly.
Postal address
Available on request via support@sportslab.app for jurisdictions that require it.
What we won't do over email
- Ask for your password;
- Process a refund without confirming your identity;
- Disclose another user's data without lawful basis.